F.A.Q’s


Promoting Healthy & Active Lifestyles

for adults 50 and better through quality programs and services


Even after decades of offering a variety of services and programs to those aged 50 and better, who live along the shoreline, many are still confused about who we are and what we really do. Here are the answers to a few of the questions frequently asked:

What towns do you service?

Chester, Clinton, Deep River, Essex, Killingworth, Lyme, Old Lyme, Old Saybrook, and Westbrook.

What hours are you open?

Office Hours (Old Saybrook) are Monday ‐ Friday from 7:45 am ‐ 4 pm and Saturday from 9 am ‐ 1 pm. The Thrift Shop is open Monday ‐ Friday from 10 am ‐ 3:45 pm and on Saturday from 9 am ‐ 12:00 pm. Donations for the Thrift Shop are accepted up to one hour prior to the Thrift Shop closing.

How do I become a member? Are there membership fees?

We do not have membership fees or dues. Simply complete a registration form, and we will enter you into our database and then provide you with a scan card. Donations are graciously accepted in lieu of a set fee.

But, I’m not a senior, can I still participate?

Our mission is to serve anyone aged 50 or better. Some grants apply only to those aged 60 and over, but all are welcome to participate. Participants’ ages range from the 50’s to the 90’s!

Doesn’t the government money pay for everything?

We do receive some funding from Title III grants, private grants, and the towns we service. However, they do not cover the basic expenses it costs to provide the many vital services to the community. Therefore, we rely on donations and fundraisers to help raise the money needed.

Why do I have to complete a registration form that asks for personal information?

The “blue form” is submitted as part of our grant requirements. Statistics are gathered to help prove the need for our funding. We do not sell or give out our database lists.

Are you a soup kitchen?

No! We have Café sites where lunch is served daily at noon. Meals are partially funded with Title III funds, therefore anyone aged 60+, a donation of $3.00 is requested. For those under age 60, there is a cost of $13.93 for lunch.

Are you an adult daycare center?

No! Everyone who participates at our center is fully independent. We do not have caretakers or residents who live here or provide assistance.

How do I get into your senior housing?

The senior housing located at Sheffield Street, is independent and not associated with the Estuary Council. Our Hospitality Desk has a list of contacts for area housing.

What transportation is available?

Local transportation to the center is provided by the 9‐Town Transit. They can be reached at 860‐510‐0429, or see their website on our Links page.

How do I find out what is going on at the Estuary?

See the various links on the main page.  The Estuary Gazette,  includes all information including monthly programs and special events, can be viewed online. You can always give us a call at 860.388.1611.

How can I help the Estuary Council of Seniors, Inc.?

By donating your time and talent ‐ see the Volunteer link on the main page. Together we make a real difference in our community.

What is EMOTS?

EMOTS is an acronym for Estuary Medical Outpatient Transportation Service, and is available due to the generosity of Stan Greimann.  Transportation is available to those aged 60 or better, living within the 9‐Town Estuary Region, going to medical appointments beyond the 9‐Town Estuary Region.

Who do I talk to about Meals on Wheels?

Call 860‐388‐1611, extension 217.

Who do I talk to about Connpace or Medicare?

Call Senior Resources at 800‐690‐6998 for assistance with Connpace or Medicare. Information is also available on the Senior Resources website,www.seniorresourcesec.org

A C.H.O.I.C.E.S. Counselor is onsite at the Estuary on Mondays and Wednesdays, by appointment. Assistance with Medicare, Medicaid and Social Security is available. Please call 860‐388‐1611, x202 for an appointment.

What if I have an idea for a new program or trip, or want to teach a class?

Call 860‐388‐1611, extension 204.

Can anyone shop in the Thrift Shop?

Yes! The shop is open to all ages to shop and enjoy the great bargains!

What donations do you accept at the Thrift Shop?

Clothing for all ages, coats, shoes, dishes, decorations, small furniture, craft items, puzzles, and more! We do NOT accept anything electronic, linens, or  books. Please call ahead ton confirm what items will be accepted. Items should be in good condition and not broken.

Where can I view your tax return?

You can view our 990 tax return by clicking here.

For more information please contact us today.


Estuary Council of Seniors Social
Estuary Council of Seniors Medical Transportation
Estuary Council of Seniors Meals on Wheels
Estuary Council of Seniors Medical

F.A.Q’s | Estuary Council of Seniors